Terms of Service

SereneDeck is a service operated by ADNorden, CVR 27802753, Havremarksvej 13, 6500 Vojens, Denmark. These Terms apply to customers acting for business or professional purposes. SereneDeck is not offered as a consumer service.

The person creating an account confirms that they are at least 18 years old and authorised to bind the hotel, resort or organisation named on the account. Account information must be accurate and kept current.

SereneDeck provides tools for managing parasol and sunbeds. Features may be improved or changed to the core purpose of the system. No guaranties are made about any specific functionality.

No payment card is required, and the trial does not automatically convert into a paid subscription. Continued use after the trial requires selection of a paid plan.

Paid subscriptions are billed monthly in advance in euro and renew automatically until cancelled. Published prices exclude VAT and similar taxes unless expressly stated otherwise. Applicable taxes are added where required. The customer is responsible for supplying accurate billing and tax information.

Diferent plans support different numbers of stations and/or sunbeds. Parked is available to existing subscribers between seasons and allows up to five active bookings while preserving the hotel setup. Current plan details shown before purchase form part of the subscription.

• Protect accounts and credentials and promptly remove access no longer required.
• Configure hotel rules, station availability and guest-facing information accurately.
• Ensure a lawful basis and appropriate notices for guest, employee and other personal data entered into the service.
• Use imports and integrations only with systems and data the customer is authorised to access.
• Comply with applicable laws and the rights of guests, staff and third parties.

For operational guest and staff data processed on the customer's instructions, the customer is normally the data controller and SereneDeck is the data processor. Processing is governed by the Data Processing Agreement. SereneDeck acts as controller for its own account administration, billing, security and legal compliance.

Customers must not use SereneDeck unlawfully; introduce malicious code; interfere with service security or availability; share access outside their organisation; attempt unauthorised access; or store special-category, payment-card or other highly sensitive data in fields not designed for it. Security testing requires prior written permission.

SereneDeck uses reasonable commercial efforts to keep the service available and secure. Maintenance, urgent security work and events outside reasonable control may cause interruptions. Unless separately agreed in writing, no specific uptime service level applies. Support is available through the contact details on the website.

SereneDeck may retry failed payments and may suspend access after reasonable notice if payment remains overdue. Access may also be suspended without advance notice where reasonably necessary to address a security threat, unlawful use or a material risk to other customers. Suspension does not remove accrued payment obligations.

The hotel owner can cancel through the billing portal. Cancellation normally takes effect at the end of the current paid billing period, and access continues until then. The customer may request an export before closure. Data is then deleted or anonymised in accordance with the Privacy Policy, subject to legal retention duties. The detailed Cancellation and Refund Policy applies.

The customer retains its rights in customer data. SereneDeck and its licensors retain all rights in the software, design, documentation, branding and service improvements. The customer receives a limited, non-exclusive and non-transferable right to use the service during the subscription.

Each party must protect non-public information received from the other and use it only to perform or receive the service. This duty does not apply to information already lawfully known, independently developed, publicly available without breach, or required to be disclosed by law.

To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. SereneDeck's aggregate liability arising from the service is limited to the subscription fees paid by the customer during the 12 months before the event giving rise to the claim. These limits do not apply where liability cannot legally be excluded or limited, including fraud or wilful misconduct.

These Terms are governed by Danish law, and disputes are subject to the competent Danish courts at the provider's venue. Material changes will be communicated reasonably in advance and identified by a new document version. Questions can be sent to contact@serenedeck.com.