Cancellation and Refund Policy

The trial period is free. No card is required and no charge is made automatically when the trial ends.

Paid plans are billed monthly or yearly in advance in euro and renew automatically until cancelled. Published prices exclude VAT and similar taxes unless expressly stated otherwise.

The hotel owner can cancel through the SereneDeck billing portal. Cancellation takes effect at the end of the current paid billing period, and access continues until that date. A cancellation can be reversed in the billing portal before the end of the period where Stripe makes that option available.

Payments are normally non-refundable, and no partial-month refund is provided after cancellation or a downgrade. We will review duplicate charges, incorrect charges and material failures attributable to SereneDeck to provide the purchased service. Nothing in this policy limits rights that cannot legally be excluded.

Upgrades take effect immediately and may be prorated. Downgrades take effect at the next billing renewal. The billing portal shows the financial effect before a change is confirmed.

Email contact@serenedeck.com with the hotel name and invoice number. Do not include complete payment-card information.